Questions & Answers

Most restaurants start seeing actionable insights within the first week of implementation. Our dashboard begins collecting and analysing data immediately after integration with your existing systems. Initial setup typically takes 2-3 business days, and you'll receive meaningful reports as soon as we have sufficient data to identify trends and patterns.

To begin setup, we need access credentials for your delivery platforms (Deliveroo, Just Eat, Uber Eats, etc.), POS system API details, and any payment processor information you'd like integrated. Our technical team will guide you through the process and ensure secure connection setup. We also provide a comprehensive checklist during onboarding.

Yes, we offer a 14-day free trial for all new customers. This includes full access to our analytics dashboard, basic integrations, and support during the trial period. No credit card is required to start your trial, and you can upgrade to a paid plan at any time during or after the trial period.

We integrate with all major European delivery platforms including Deliveroo, Just Eat, Uber Eats, Wolt, and many regional platforms. Our system also connects with popular POS systems like Toast, Square, and Lightspeed, as well as payment processors including Stripe, PayPal, and local European payment providers.

Data security is our top priority. We use enterprise-grade encryption, secure API connections, and comply with GDPR and other EU data protection regulations. All data is stored in secure European data centres, and we undergo regular security audits. Your data is never shared with third parties without your explicit consent.

Yes, we offer custom integration services for proprietary systems and unique technical requirements. Our development team can create bespoke connections for legacy systems or custom-built restaurant management platforms. Custom integrations are available with Enterprise plans and typically take 2-4 weeks to develop and test.

Our Starter plan (€299/month) includes basic analytics, standard integrations, and email support. The Professional plan (€599/month) adds advanced features, custom reporting, priority support, and real-time monitoring. Enterprise plans include everything plus custom integrations, dedicated account management, and multi-location support with custom pricing based on your needs.

Standard integrations have a one-time setup fee of €500. Custom integrations range from €1,500-€3,000 depending on complexity. There are no hidden costs - all ongoing maintenance, updates, and standard support are included in your monthly subscription. Additional services like extra training sessions or custom report development are clearly priced separately.

Yes, you can upgrade or downgrade your plan at any time. Plan changes take effect at your next billing cycle. Cancellation requires 30 days' notice, and we'll provide data export assistance if needed. There are no cancellation fees, though custom integration costs are non-refundable after completion.

Yes, we provide comprehensive training for all team members who will be using the dashboard. This includes initial setup sessions, user training workshops, and ongoing support to ensure you maximise the value from your analytics. Advanced training sessions are available for power users who want to leverage more sophisticated features.

We offer email support for all customers, with response times of 24 hours for Starter plans and 4 hours for Professional plans. Enterprise customers receive priority support with dedicated account managers and phone support during business hours (10:00-19:00 CET, Monday-Friday). Emergency support is available for critical issues.